Overview

This document outlines the privacy practices implemented by Veltrexlabs, effective May 25th, 2018. These guidelines apply to all Veltrexlabs platforms and associated services.

Our Pledge to You

Throughout our decade-long history, Veltrexlabs has maintained a strict policy against selling user data to third parties for advertising or monetary gain. We believe in transparent data handling and will continue to uphold this commitment.

Data Collection and Usage

We gather essential information required to deliver our services effectively. This includes:

• When you engage with our services, we collect necessary contact information including your full name, email address, phone number, and business details. This information helps us establish a secure communication channel and enables us to provide personalized service experiences. We may also collect additional professional information such as your role and company size to better understand your needs.
• During our consultation and development phases, we gather comprehensive project specifications, technical requirements, and business objectives. This includes detailed documentation of your desired features, functionality preferences, design requirements, target audience information, and any specific technical constraints or compliance requirements that may affect the project implementation.
• Our systems automatically collect technical data to optimize service delivery, including user interaction patterns, feature usage statistics, performance metrics, and system health indicators. This information helps us identify potential improvements, troubleshoot issues proactively, and enhance the overall user experience through data-driven decisions and technical optimizations.
• When you interact with our brand through social media platforms or come to us through our referral network, we may receive information shared by these platforms or partners. This includes professional network connections, social media engagement history, and referral source details, which help us provide context-aware services and maintain appropriate business relationships.

Information Security

We implement robust security measures to protect your data, including:

• Our infrastructure employs industry-standard encryption protocols for all data transmission and storage operations. This includes end-to-end encryption for sensitive communications, secure socket layer (SSL) protection for web traffic, and advanced encryption standards for data at rest. We regularly update our encryption methods to maintain alignment with current security best practices and emerging threats.
• We maintain a comprehensive access control system that governs how employees and vendors interact with your data. This includes role-based access controls, multi-factor authentication requirements, regular access reviews, and detailed audit logging of all data interactions. Each team member undergoes thorough security training and must adhere to strict data handling protocols.
• Our security team conducts regular comprehensive audits of our systems, including vulnerability assessments, penetration testing, and code reviews. These audits help us identify and address potential security risks before they can be exploited. We also maintain an incident response plan that enables rapid response to any security concerns.
• We align our security practices with international data protection standards including GDPR, CCPA, and other relevant regulations. Our compliance program includes regular assessments, documentation updates, and staff training to ensure we meet or exceed required security standards across all operations.

Your Rights

We respect your control over personal data. You can:

• You have the right to request a comprehensive report of all personal information we maintain about you. This includes the ability to view what specific data we have collected, how it's being used, and which third parties, if any, have access to it. We provide this information in a clear, structured format within 30 days of your request.
• Our platform allows you to update your personal information at any time to ensure accuracy and completeness. This includes the ability to correct any inaccuracies in your profile information, update contact details, and modify preferences. We maintain version history of these changes for security and audit purposes.
• You have complete control over your communication preferences and can opt out of any non-essential communications at any time. This includes marketing emails, newsletters, and promotional content. We provide clear, one-click unsubscribe options in all our communications and honor your preferences immediately.
• Subject to legal and contractual obligations, you can request the complete deletion of your personal data from our systems. This includes all directly submitted information and derived data. We will process these requests within 30 days and provide confirmation once completed, while maintaining transparency about any data we are legally required to retain.

Service Delivery and Data Processing

When providing our services, we:

• Our data processing activities are strictly governed by client instructions and service agreements. We maintain detailed documentation of all processing activities, including the purpose, scope, and methods used. Any deviation from standard processing procedures requires explicit client approval and is thoroughly documented.
• Throughout the entire project lifecycle, from initial consultation to final delivery and maintenance, we enforce strict confidentiality protocols. This includes secure data handling procedures, confidential information agreements with all staff members, and regular training on privacy best practices to ensure your sensitive information remains protected.
• We implement multiple layers of technical safeguards to protect your data, including advanced firewalls, intrusion detection systems, regular security patches, and automated monitoring tools. Our infrastructure is designed with redundancy and disaster recovery capabilities to ensure business continuity and data protection under various scenarios.
• Our commitment to transparency means we maintain clear documentation of all data handling practices, regularly communicate updates or changes to these practices, and provide detailed information about how we use and protect your data. We maintain open channels of communication for any questions or concerns about our data handling procedures.

Policy Updates

We may revise this policy periodically. Significant changes will be communicated via email with 30 days notice. Continued use of our services indicates acceptance of updated terms.

Contact Information

For privacy-related inquiries or concerns, please contact our data protection team through our official channels. We're committed to addressing your questions promptly and thoroughly.